Drugtestsinbulk.com is a prominent supplier of immediate drug test and urinalysis medical devices, offering a comprehensive range of lab-based testing as well. We have a diverse clientele, including medical facilities, doctors’ offices, schools, Occ-med centers, security companies, sober living communities, hospitals, casinos, drug treatment groups, jails, homeless shelters, and businesses.
Our primary focus is on assisting clients in establishing drug-free workplaces and conducting regular testing for their patients and donors. We maintain an extensive catalog of products ready for prompt shipment, featuring various drug test product lines tailored to meet our clients’ specific requirements.
Corporate Privacy Statement:
At Drugtestsinbulk.com, safeguarding our clients’ information is of utmost importance. All data provided by clients is treated with strict confidentiality and used solely for completing transactions. We do not share, rent, or sell client information to any third parties. Access to customer personal information is restricted to authorized personnel only. In certain areas, we use industry-standard SSL-encryption to secure data transmissions. Credit card transactions are processed directly by us, and once a purchase is completed, credit card information is permanently removed from our server. We automatically sign up customers who have made purchases to receive our newsletters and marketing materials, but we do not share their information with anyone. If a customer wishes to opt-out of our marketing program, they can request removal by emailing marketing@drugtestsinbulk.com, and their email address will be removed within 48 hours.
Payment Policy:
We accept various payment methods, including Visa, Mastercard, Discover, American Express, and EChecks (Electronic Check payments). Echeck transactions may take up to 5 business days to process fully, and orders will be shipped only after payment clearance. Rejected ECheck transactions will incur an additional $10.00 charge.
Shipping Policy:
All orders are discreetly shipped in plain, unmarked corrugated boxes. Once orders are processed, changes cannot be made. We offer Free Shipping on orders of $75 or more for select products, but we reserve the right to discontinue this offer at any time. Our shipping rates through FedEx, UPS, and USPS are highly competitive. Orders received by 2 pm PST will be processed the same business day, based on product availability. Free shipping is valid for U.S. addresses within the continental United States. We may choose a shipping carrier different from the one selected by the customer if we determine it will expedite the delivery. International shipping is available for clients outside the United States, but clients are responsible for any applicable taxes or duties.
Standard Return Policy:
We offer a 21-day, Money Back, Satisfaction Guaranteed Return Policy for unopened, non-defective products. The 21-day period starts from the invoicing date, not the delivery date. Clients may return closed, unopened, unmarked, undamaged, and sealed boxes of drug testing supplies as per FDA regulations. Products must be returned in their original packaging without any defects. Opened, marked, or damaged test kits and boxes cannot be returned, and no credit will be issued. A restocking fee of 30% plus shipping costs applies to returns. Customers must follow the specified procedure to request a return, including providing the original Order Number, Date of Purchase, and items they wish to return.
Product Shortages, Shipping Errors & Damaged Goods:
Any shortages, shipping errors, or damaged goods must be reported within 5 calendar days of receiving the product. Failure to report errors within this timeframe will not be considered valid. Customers must inspect all orders before using any devices. Claims related to incorrect product shipments, product shortages, or damaged products will be considered invalid if products are used before making the claim.
Product Exchange Policy:
Product exchanges are possible in cases where customers have ordered the wrong product, missed the 21-day Money-Back Return Policy deadline for valid reasons, or have an extenuating circumstance. Clearance section items cannot be exchanged, as “All Sales” in this section are considered final. Customers will receive credit for the original order after a replacement order is placed, and the original product is returned without defects. Unsealed, opened, or damaged test kits are not eligible for exchange, and no credit will be issued in such cases.
Possible Product Defect Claims:
We are willing to review customer claims regarding possible product defects. Customers should ensure they have followed proper procedures outlined in the package insert and stored the product correctly. False positive results can occur due to prescription drugs, over-the-counter medications, food, or beverages ingested. To initiate a product defect claim, customers must submit a Product Assessment Form with the necessary information, including product substantiation through pictures, lab reports, order details, and descriptions of the problem. A shipping return authorization will be provided to return the product, and customers will be charged for a replacement order. A credit or no-cost replacement will be issued upon verification of the claim by our contract manufacturer.
Price Check Guarantee:
We may offer to beat competitors’ prices but may request legitimate documentation (e.g., written quote or invoice) for verification. We reserve the right to decline lower pricing at any time, even after receiving documentation.